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Terms and Conditions That Protect Your Play

When you open an account with us, you're agreeing to a set of rules that keep your money safe, your withdrawals clear, and your account secure.

Account SecurityPayment & Withdrawal RulesData Privacy
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malukutoto toto Terms and Conditions That Protect Your Play
REACH US ANYTIME

How to Ask Questions About Your Terms

If you need to understand a specific rule, dispute a charge, or request changes to how we handle your account data, we have three direct paths. Our support team in Semarang works customer queries during business hours via chat and email. For urgent account concerns — like unauthorized access or a payment problem — use the in-app security alert button. All requests go to our compliance team, which reviews them within one business day.

Team online

Live Chat Support

Open the chat widget in your account lobby. Our team responds within minutes during business hours. Use this for quick clarifications on payment holds, withdrawal status, or account access.

Email Request

Send a detailed query to our legal support inbox. Include your account number and the specific term or rule you're asking about. We reply within one business day.

In-App Security Alert

If you suspect unauthorized account activity or need to dispute a transaction, tap the security flag in Settings. This escalates directly to our fraud team.

HOW WE SAFEGUARD YOU

Your Data, Your Rights, How We Protect Them

When you create an account, you give us your name, phone number, bank details for withdrawals, and sometimes your ID for verification.

Encryption & Storage

All deposits, withdrawals and personal details are encrypted end-to-end. Servers are firewalled and monitored 24/7. Your payment credentials are never stored in plain text.

No Third-Party Sales

We do not sell, rent or share your personal data with marketing agencies, data brokers or unrelated companies. Partners like DANA, OVO and payment processors receive only the minimum needed to process your transaction.

Your Right to Access

Open Settings → Privacy Portal and request a full export of your data in one click. We deliver it within seven days as a file you can download or share with a lawyer.

Correction & Deletion Rights

If your phone number, address or name changes, update it in your profile anytime. On account closure, request permanent deletion; we remove non-legal data within 30 days.

Cookie & Tracking Policy

We use cookies only to keep you logged in and to prevent fraud. We do not use them for ad targeting. You can disable non-essential cookies in browser settings without losing lobby access.

Data Breach Notification

If we discover unauthorized access to your account data, we notify you within 72 hours by email and SMS. We also file a report with local authorities where required by law.

Frequently Asked About Our Terms

Players in Medan and across Indonesia ask the same core questions when they first read our terms. We've answered the six most common ones below. If your question isn't here, open the in-app help menu or email us directly.

Yes. Go to Settings → Wallet and add a new payment method — DANA, OVO, GoPay or QRIS. You can deposit from any of them anytime. For withdrawals, we use the bank account registered during signup, but you can request a change by contacting support with proof of identity.

Open Settings → Account Management and select Close Account. Your balance is withdrawn to your registered bank account within two business days. After closure, your account cannot be reopened, but where local law permits, you can create a new one with a different email after 30 days. All your play history is archived for compliance.

Only you. Reset it via the login page using your email or phone number linked to your account. We send a one-time code to both channels. If you lose access to both, contact support with ID proof and we'll verify you and reset it within one business day.

We retain core account and transaction data for seven years to comply with Indonesian tax and financial reporting laws. This includes your deposit and withdrawal history, account opening records, and identity verification documents. Personal contact details are deleted within 30 days if you request it.

Report it immediately in Settings → Transaction History, tap the transaction, and select Report Issue. Our team investigates within one business day. If the charge came from your DANA, OVO, GoPay or QRIS provider, we coordinate with them directly to trace it. Most disputes are resolved within five business days.

Yes. Open Settings → Account Limits and you can set daily, weekly or monthly spend caps on deposits or any game category. These changes take effect immediately and cannot be reversed by support within the chosen period, so you control them. You can also pause your account for 24 hours to one month.

The complete terms document is downloadable from the footer of every page or from Settings → Legal Documents. It's also emailed to you when you sign up. If you have specific questions about any clause, email our legal team with the section number and we'll explain it clearly.

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